Shipping & Returns

 

 Standard Shipping Policy:

 

Please allow up to 24 business hours for orders to ship once paid. *Orders placed on the weekends or public holidays will be processed the following open business day.

 

UK Saver Delivery | Transit time: 2-4 business days once shipped.

| Cost: $3.99 flat rate or FREE for orders over $45*.

 

UK Next Day | Transit time: Order by 3pm Monday to Friday to receive your order the next day.

| Cost: $5.99 flat rate

 

United States | Transit time: 8-12 business days once shipped.

| Cost: $4.99 flat rate, or FREE for orders over $45*.

 

Canada | Transit time: 8-12 business days once shipped.

| Cost: $4.99 flat rate or FREE for orders over $45*.

 

Europe | Transit time: 8-14 business days once shipped.

| Cost: $3.99 flat rate or FREE for orders over $45*.

 

Australia | Transit time: 8-14 business days once shipped.

| Cost: $4.99 flat rate or FREE for orders over $45*.

 

International | Transit time: 8-14 business days once shipped.

| Cost: $5.99 flat rate or FREE for orders over $45*.

 

*Calculated on subtotal after discounts.

 

 Return Policy:

 

1. All unused items in original condition are eligible for a full refund within 30 day of purchase. The refund will be credited back to your original method of payment, or your choice of a digital store gift card.


2. Due to the nature of the item, for sanitary purposes there are no refunds or exchanges for items not in new and resellable condition.


3. If goods were damaged upon receipt, you must email us within 24 hours of delivery confirmation. Please email info@envie-lashes.com with the subject line: "DAMAGED ITEM" and include your Order Number. Damages due to shipping will be reviewed and we will work with you closely to resolve it in the most reasonable manner possible


4. We offer a 1 year warranty on all products purchased, if you suspect there was a defect, a photo proof will be required to receive a replacement.


5. If you suspect your package was lost or damaged during transit, please contact us and we'll be happy to help.

Envie Cosmetics Ltd reserves the right to refuse any returns or exchanges if we deem there is repeat abuse of our policies.

 

Orders are shipped Monday to Friday. Please allow one day for processing before your order is shipped.

For all other questions or inquires, please contact us at info@envie-lashes.com